We listen, simplify billing, and resolve issues quickly — no long waits, just reliable service.
If your business is currently unmetered, a water meter could help you manage and potentially reduce your water costs. Please fill out the contact form on our website and provide your SPID number from your latest bill. We’ll review your usage patterns and advise whether metering would be beneficial for your business.
Submitting a meter reading is straightforward. Simply click the “Submit Reading” button at the top of this page, complete the form, and we’ll take care of the rest. Regular meter readings help ensure accurate billing and can assist in monitoring your water usage.
Yes, since 1st April 2017, vacant commercial properties in Scotland are liable for water and sewerage charges. This policy applies regardless of occupancy status. For more information, please refer to the Scottish Government’s guidelines on vacant properties.
Submitting a meter reading is straightforward. Simply click the “Submit Reading” button at the top of this page, complete the form, and we’ll take care of the rest. Regular meter readings help ensure accurate billing and can assist in monitoring your water usage.
Water services to commercial premises can be disconnected for non-payment. However, disconnection is a last resort. We encourage you to contact us as soon as possible if you’re experiencing financial difficulties. We’re committed to working with you to find a manageable solution.
To update the name on your account, please visit our contact page and submit the required form or call 01698 537 844 the request must be made by the current account holder. Once we receive your request, we’ll process the change promptly.
Yes, you can add an additional name to your bill. Please complete the form on our contact page, ensuring the request is made by the current account holder. We’ll update your billing details accordingly.
If you’re facing challenges with your water bill payments, please reach out to us as soon as possible via our contact page. We’re here to assist you and can discuss flexible payment arrangements to help manage your account.
Yes, we offer paperless billing for your convenience. You can opt for email billing when setting up your account or request it at any time through our contact page. Going paperless helps reduce clutter and ensures you receive your bills promptly.
We strive to provide the highest quality service, but we understand that issues may arise. If you have a complaint, Please get in touch with our Customer Service team in the first instance on 0333 015 3297 and they will do what they can to help fix your issue.
Alternatively, if you’d prefer to put your complaint in writing, write to Complaints Department, Intelligent Business Water, Atrium Business Centre, North Caldeen Road, Coatbridge ML5 4EF.
Absolutely. We offer some of the most competitive business water rates in Scotland. To provide you with an accurate quote, please send us a copy of your latest bill. Our team will assess your current charges and identify potential savings opportunities. We pride ourselves on delivering exceptional service alongside cost-effective solutions.
